Shipping and Returns

SHIPPING POLICY

Delivery time
Orders arrive within 7 to 14 days of the day you place them. This includes the time it takes us to prepare and dispatch your order.

Shipping cost
Free shipping on all orders. 

Where we ship
We ship to [United States / list your countries]. Your delivery address is confirmed at checkout.

Delays
Weather, holidays, customs checks and carrier backlogs can occasionally slow delivery. If your order hasn't arrived after 14 days, email us with your order number and we'll investigate straight away.

Wrong address
Please check your address at checkout. If you spot a mistake, contact us as soon as possible. Once an order has shipped, we can't change the address.

RETURN POLICY

7-day returns
You can return your order within 7 days of delivery.

What we accept
Items must be unused, in their original condition and in their original packaging.

How to return
1. Email us at within 7 days of delivery with your order number.
2. We'll send you return instructions and the correct return address. Please don't ship anything back before you hear from us, because returns sent to the wrong address can't be refunded.
3. Return the item using a tracked service and keep your tracking number.

Refunds
Once we receive and inspect your return, we'll refund your original payment method. This usually takes [5 to 10] business days. We'll email you when it's processed.

Return shipping
You cover the cost of sending the item back, unless it arrived damaged, defective or wrong.

Damaged, defective or wrong items
Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you won't pay for return shipping.

Items we can't accept back
Items that have been used or washed, or returned after 7 days from delivery.

Thank you,
Pawhaus